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Introductory skills for supervisors in home and residential care |
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Description
This curriculum introduces supervisors of direct-care workers to the skills they need to effectively help workers solve problems and improve work performance. The 7 modules are designed to be taught over two days, and train supervisors in four key skills: Active Listening; Self-Management; Self-Awareness, and Presenting the Problem. The curriculum includes learning objectives, activities, questions for discussion, and all necessary handouts. In addition, a training DVD provides examples of the demonstration role plays (performed by professional actors) and instructions for incorporating these demonstrations into the curriculum.
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How to Use This Tool
It has been well-documented that effective managers with good supervision skills have a positive impact on employee retention. This is especially true in a high-stress setting like long-term care. This program can be implemented in an effort to enhance the skills of supervisors in home and residential care.
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How to Obtain This Tool
To order a hard copy along with an accompanying DVD for $125 or to download modules for free, visit PHI’s website
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Contact
PHI 349 East 149th Street, 10th Floor
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Coaching Supervision